Scope
This policy covers purchases of digital products we may offer (e.g., downloadable PDFs, maps, itineraries) directly on this site or via our selected third-party platforms. If you purchased through a third-party marketplace, their terms may apply in addition to ours.
Cooling-off and downloads
- UK/EU consumers: You may have a 14-day right to cancel a digital purchase if the download/streaming has not begun.
- When you choose to access or download immediately, you acknowledge that the service starts right away and consent to waive the statutory withdrawal right once access begins.
Eligibility for refunds
- Duplicate payment or accidental multiple charges: eligible for a full refund of the duplicate(s).
- Non-receipt of download link or access credentials within a reasonable time: eligible for resupply; if not resolved promptly, a refund may be granted.
- Technical issues preventing access after reasonable troubleshooting with our support: refund may be granted.
- Change of mind after access/download has started: generally not eligible, subject to applicable consumer laws.
How to request
- Email [email protected] using the subject “Refund request”.
- Include order email, purchase date, last four digits of the card (if applicable), and a brief description.
- Attach screenshots of any error messages or receipts that help us verify the issue.
Processing and timelines
- We aim to review within 5 business days.
- Approved refunds are typically processed to the original payment method within 5–10 business days (bank timelines vary).
Exchanges and corrections
If a file is corrupted or outdated, we will resend a corrected file or provide updated access at no additional cost.
Chargebacks
If you believe a charge is unauthorized, contact us first so we can investigate and resolve quickly. Unresolved disputes may be handled by your payment provider under their rules.
Contact
hicucuba · 58 Ward Shoal East, Lee, BD22 9DN, United Kingdom
Phone: +44 8116 229570 · Email: [email protected]
Registration number: 59593583
Updates
We may revise this policy from time to time. The version posted on this page is the current policy.